Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We back every job we do in Charlottesville with something most companies won’t put in writing: a 90-Day Done Right Promise. Here’s what that means for you. If the work isn’t right, one call brings Wendell back. No arguing, no forms to fill out, no waiting two weeks for a callback. We fix it at no additional cost, and the promise is stamped on every single job we complete. That’s the whole thing. It’s been that way since 1999, and it’s not changing.

Call (540) 503-3890

Wendell Pike put his name on this company, and he still runs into customers at the grocery store on Saturday morning. That’s the real guarantee behind the paperwork, and it’s stronger than any warranty card in a drawer.

What’s Covered

• Workmanship. Every sweep, repair, cap install, and liner job we do is covered for 90 days. If something we touched isn’t holding up, Wendell and his crew come back and make it right.
• Parts and materials. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part we installed fails during the coverage period, we handle the replacement and the labor to put it right.
• Cleanup. Your house looks the way we found it when the job is done. Drop cloths go down before tools come out, and we don’t leave soot footprints on the carpet. If we miss something, call and we’ll be back.
• Honest arrival windows. The sweep who shows up at your door gives you a real window for when he’ll be there, and we call you if it slips. Not a four-hour guess. A real time.
• Upfront pricing. The number you hear on the phone is the number on the invoice. We give you the price before a single tool comes off the truck. No surprise line items, no “well, once we got in there” add-ons.
• Camera evidence on every inspection. If we tell you your flue needs work, you see the footage yourself. The camera goes up, you watch the screen, and we give you a plain-English verdict. Nothing gets recommended that you can’t see with your own eyes.
• Clean background and a real name. Every technician who walks through your door is background-checked and uniformed. You know who’s in your home and who to ask for when you call.

Our Satisfaction Promise

If you’re not satisfied with the work we did, here’s exactly what happens. You call (540) 503-3890. A live person answers, because that’s how we’ve run the phones since 1999. You tell them what’s wrong. Wendell or one of his crew comes back out, looks at the job, and makes it right. That’s not a slogan. It’s the way we’ve handled every complaint we’ve ever gotten in 29 years of serving Charlottesville.

We don’t send you to a customer service department. We don’t ask you to fill out a claim form. We don’t make you prove anything. If you say it’s not right, we treat it like it’s not right, and we fix it. The 90-Day Done Right Promise is in writing on every job because Wendell believes his work should hold up, and if it doesn’t, that’s his problem to solve, not yours.

If you get a written estimate from another company and want a second opinion before you spend the money, call us. We’ll come out and give you a free second opinion on it. No pressure, no obligation. And if we do the repair and it’s over $200, you get $40 off. Seniors and veterans always get 10% off. Those aren’t seasonal promotions. They’re standing offers.

Licensed & Insured Backing

Top Hat Chimney is licensed and insured in Virginia. That matters more than most people realize. A license means the state has verified we’re a legitimate, operating chimney company with the training and accountability to do this work. Insurance means if something goes wrong on your property, you’re protected, not left holding the bag. We’re also insured and bonded, which covers you on the rare chance that a job doesn’t go the way it should.

Plenty of guys with a ladder and a brush will knock on your door and offer to sweep your chimney for cheap. They won’t have a license. They won’t have insurance. And they won’t be around in March when the flashing leaks. We’ve been here since 1999. Wendell lives here. He has a published address and a license number, and he puts his name on the work because he knows he’ll run into you again on Saturday.

What Happens If You Skip a Sweep?

Your flue doesn’t care how the fire looks. It cares how it breathes. Creosote builds up every time you burn, even if the fire looks clean from the living room. First-degree creosote is a brush job. Third-degree is a glaze, and glazed creosote is a chimney fire waiting for the right spark. Once a year, burn or no burn. Chimneys break in the off-season too. A cap rusts through. A crown cracks. Water gets in, freezes, and widens the crack. By October, you need a rebuild instead of a patch.

If you’re in Charlottesville and it’s been more than a year, call (540) 503-3890 and book a sweep. We’ll tell you what we find, show you the footage, and give you a straight answer on whether anything needs fixing now or can wait.

What We Don’t Do

We don’t sell you a liner you don’t need. We don’t tell you your masonry is failing without showing you the cracks on camera. We don’t pressure you into a same-day decision. If the chimney can safely wait until next season, we say so. A sweep who’s honest about that is worth more than one who finds a $3,000 problem every time he looks up your flue. Ask anyone on your street. We’ve been doing this in their fireplaces for 29 years.

Book Your Sweep

Call (540) 503-3890 and talk to a real person. Tell us what’s going on with your fireplace, and we’ll give you upfront pricing before anyone steps foot in your house. No trip charge inside the county. Estimates are free, and the 90-Day Done Right Promise is stamped on every job we finish.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Charlottesville since 1999.